Today, Maria brings back Julie Delich, Vice President of Retention at Wiley Education Services, for a deep dive into the online learning advising model that Julie and her team developed using four principles: appreciative advising, proactive advising, cognitive behavioral theory and shame resilience theory. During this engaging conversation, they unpack how advisors guide students to complete their online learning program using the 5Cs: Connect, Create, Challenge, Collaborate and Commit. Advisors partner with students to ensure that they have the support, resources, confidence and resilience to overcome challenges during their learning journey. They accomplish that by helping students develop critical thinking, set achievable goals, be accountable to others and keep their promises. Tune in to learn from a person who combines a clinical mental health background with engaging storytelling. If you want to learn more about Julie’s learning journey, you can listen to episode 64 that offers resources and insights to help guide lifelong learners on their higher education journey.
Today, Maria brings back Julie Delich, Vice President of Retention at Wiley Education Services, which partners with academic institutions and organizations to improve our world through education.
In this episode, they do a deep dive into the online learning advising model Julie, and her team developed using four principles: appreciative advising, proactive advising, cognitive behavioral theory and shame resilience theory. During this engaging conversation, they unpack how advisors guide and support students to complete their online learning program using the 5Cs: Connect, Create, Challenge, Collaborate and Commit.
They also discuss how advisors partner with students to ensure that they have the support, resources, confidence and resilience to overcome challenges during their learning journey. They accomplish that by helping students develop critical thinking, set achievable goals, be accountable to others and keep their promises.
By the end of this conversation, you will know when to use one of the most powerful questions: “what is your ideal outcome?” that works with children, students, and lifelong learners!
This is an insightful conversation with a person who combines a clinical mental health background with engaging storytelling and contagious laughter! If you want to learn more about Julie’s learning journey and work, you can listen to episode 64 that also offers resources and insights to help guide lifelong learners on their higher education journey.
Listen to this episode and explore:
Welcoming Julie Delich back and highlights from today's episode (1:10)
Developing the Online Learning Advising Model (OLAM) to address students who were dropping out despite receiving proactive advising (4:01)
The methodology Julie and her team used to design OLAM (7:12)
How students start receiving online learning advising support; introducing the 5Cs approach (9:21)
Advisors: who they are and how they get trained to serve the students (11:40)
How advisors establish a quick connection with students using follow-up questions (13:50)
How advisors guide students to create their vision of the future, define their ideal outcome and their “why” (17:07)
How advisors challenge students’ misconceptions by guiding them to examine the truth (19:42)
How advisors help students overcome challenges by asking them strength-based questions (23:12)
How advisors and students commit to their next steps and follow-up actions (25:05)
The five planned connection points between advisors and students ( 27:26)
How advisors use a simple engagement question to stay connected and uncover potential challenges (29:20)
How advisors Identify students who need individualized support to overcome challenges (30:22)
How advisors provide resources to students who need help with their mental well-being (33:03)
How advisors help students stay focused on what they have control over when they get overwhelmed (35:05)
The more challenging part for advisors and their core competencies and skills (38:40)
Introducing the shame resilience theory and how advisors use empathy to help students get out of their darkness (42:30)
How students embrace their personal power to seek support and use resources (45:10)
How Wiley Education Services assess students’ progress and retention (46:14)
Julie’s plans to study the effectiveness of OLAM for underserved students and clinical placement experience (49:19)
How advisors update educators and faculty on students’ progress and challenges and how they prompt needed actions (50:35)
Closing remarks on the timely need of the online learning advising model (52:10)
Where to find more about Julie Delich:
Leadership Team of Wiley Education Services
Mentioned in this episode:
Episode 64: Julie Delich on Impact Learning
The Online Learning Advising Model (OLAM)
The 5Cs Process: Advising in Times of Uncertainty
The Shame Resilience Theory & Brene Brown’s TED talk
Production team:
Host & Producer: Maria Xenidou
Introduction Voice: David Bourne
Contact us:
impactlearningpodcast(at)gmail.com
Music credits:
Like Lee performed by The Mini Vandals
Transition sounds: Swamp Walks performed by Jingle Punks